Privacy policy
Privacy Policy
Effective Date: 01 January 2025
1. Introduction
Welcome to T Bone.Pty Ltd. We are an online order fulfilment warehouse, providing fulfilment services for Amazon, Takealot, and other online stores. This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Information We Collect
We collect personal and transactional data to process orders, enhance our services, and comply with
legal obligations. The information we collect includes:
• Personal Information: Name, email address, phone number, and shipping/billing address.
• Order Information: Details of purchases, payment information, and shipping details.
• Account Information: Usernames, passwords, and order history (for registered users).
• Technical Information: IP addresses, browser type, and device data for analytics and
security.
• Communication Data: Emails, messages, and customer support inquiries.
3. How We Use Your Information
We use collected data for the following purposes:
• Processing and fulfilling orders.
• Providing customer support and resolving issues.
• Sending transactional and promotional communications.
• Improving our website, services, and user experience.
• Ensuring security and fraud prevention.
• Complying with legal and regulatory requirements.
4. Sharing of Information
We do not sell or rent personal data. However, we may share information with:
• Logistics and Shipping Partners: To fulfil orders and deliveries.
• Payment Processors: To securely process transactions.
• Service Providers: For website hosting, analytics, and marketing.
• Legal Authorities: When required by law or to protect our rights.
5. Data Security
We implement technical and organizational measures to protect personal data, including encryption,
secure servers, and access controls. While we strive to safeguard your information, no online
transaction is 100% secure.
6. Your Rights and Choices
You have rights regarding your personal data, including:
• Accessing, updating, or deleting your information.
• Opting out of marketing communications.
• Restricting or objecting to certain data processing.
• Requesting data portability where applicable. To exercise these rights, contact us at
info@tbone.co.za.
7. Data Retention
We retain personal data as long as necessary for the fulfillment of services, legal compliance,
dispute resolution, and enforcing agreements.
8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy
practices and encourage users to review their policies.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an
updated effective date.
10. Contact Us
For any questions or concerns regarding this Privacy Policy, contact us at: Info@tbone.co.za
By using our services, you agree to the terms of this Privacy Policy.
