Shipping policy
Shipping Policy
Effective Date: 01 January 2025
1. Introduction
At T-Bone.Pty Ltd, we provide reliable and efficient order fulfilment services for Amazon,
Takealot, and other online stores. This Shipping Policy outlines our shipping procedures,
timelines, and responsibilities.
2. Shipping Methods and Delivery Times
• We offer standard and expedited shipping options, depending on the destination.
• Delivery times vary based on location and carrier availability:
• Domestic Shipping: 2-7 business days
• International Shipping: 7-21 business days
• Estimated delivery times do not include order processing times.
3. Order Processing Time
• Orders are typically processed within 1-3 business days.
• Orders placed on weekends or holidays will be processed the next business day.
• Processing delays may occur due to order volume or unforeseen circumstances.
4. Shipping Costs
• Shipping costs are calculated based on package weight, dimensions, and destination.
• Any additional customs duties or taxes for international shipments are the responsibility of the
recipient.
5. Tracking and Notifications
• Tracking information will be provided once the order is shipped.
• Customers will receive email notifications with tracking details.
6. Lost, Damaged, or Delayed Shipments
• T-Bone is not responsible for delays caused by third-party carriers.
• If an order is lost or damaged in transit, customers must contact us within 7 days of the
expected delivery date to initiate a claim.
7. Address Accuracy
• Customers are responsible for providing accurate shipping information.
• T-Bone is not liable for delays or lost shipments due to incorrect addresses provided by the
customer.
8. Changes to This Policy
T-Bone reserves the right to update or modify this Shipping Policy at any time. Changes will be
posted on our website with an updated effective date.
9. Contact Us
For any questions regarding shipping, please contact us at: Info@tbone.co.za.
By using our services, you agree to the terms outlined in this Shipping Policy.
