Refund policy

Refund Policy
Effective Date: 01 January 2025
1. Introduction
At T Bone.Pty Ltd, we strive to ensure customer satisfaction with our order fulfilment services for 
Amazon, Takealot, and other online stores. This Refund Policy outlines the terms and conditions 
regarding refunds for our services.
2. Eligibility for Refunds
Refunds may be granted under the following conditions:
•  If an order is cancelled before fulfilment has begun.
•  If an error is made by T-Bone in the fulfilment process.
•  If a shipment is lost or damaged due to our negligence.
3. Non-Refundable Services
The following situations are not eligible for refunds:
•  Orders that have already been processed and shipped.
•  Delays caused by third-party carriers or customs.
•  Incorrect information provided by the client leading to fulfillment errors.
•  Storage fees, handling fees, and other service-related charges.
4. Refund Process
To request a refund, clients must:
•  Submit a refund request within 7 days of the issue occurring.
•  Provide order details and supporting documentation for verification.
•  Allow 5-10 business days for review and processing of the request.
5. Refund Method
Approved refunds will be processed using the original payment method or as a credit toward future 
services, at T-bone’s discretion.
6. Changes to This Policy
T-Bone Pty Ltd reserves the right to update or modify this Refund Policy at any time. Changes will 
be posted on our website with an updated effective date.
7. Contact Us
For any questions or refund requests, please contact us at: info@tbone.co.za
By using our services, you agree to the terms outlined in this Refund Policy.